Shipping and payment

1. Offers and order placement
Our offers are always subject to change without notice. Upon placement of an order, the prices and terms specified in our order confirmation are binding. Verbal agreements require written confirmation. Documents accompanying the offer, such as illustrations, drawings, and specifications of weight and dimensions, are only approximate unless expressly designated as binding. The supplier retains ownership and copyright of these documents; they may not be made available to third parties.

2. Prices
Unless otherwise agreed, prices are ex-works (including loading at the factory) excluding packaging. Value-added tax at the applicable statutory rate will be added to the prices.

3. Transfer of risk and acceptance
A. The risk passes to the buyer at the latest upon dispatch of the delivery items, even if partial deliveries are made or the supplier has assumed other services, e.g. the shipping costs or transport and installation.
B. If dispatch is delayed due to circumstances for which the buyer is responsible, the risk passes to the buyer from the day the goods are ready for dispatch.
C. Partial deliveries are permitted.

4. Packaging
Any packaging that may be required will be charged at cost price, but will not be taken back.

5. terms of payment
Our invoices are payable net within 20 days of the invoice date, unless otherwise agreed. If a payment deadline is exceeded, interest will be charged for the period of default at a rate of 1% above the officially recognized bank discount rate, but at least 5%, without the need for a formal notice of default, and without prejudice to any other rights we may assert. Withholding payments due to any counterclaims not recognized by us is not permitted, nor is offsetting against such claims.

6. Delivery time
The delivery period begins upon dispatch of the order confirmation, but not before the receipt and clarification of all documents to be provided by the customer. The delivery period is considered met if the goods have left the factory or notification of readiness for shipment has been given by the end of the period. Delivery times are only binding unless unforeseen operational disruptions or delays in the supply of materials occur. In such cases, the customer is not entitled to withdraw from the purchase agreement unless we are granted an extension of at least four weeks.
We cannot accept late payment surcharges for delayed delivery. If shipment is delayed at the customer's request, we reserve the right to charge them for storage costs, starting one month after notification of readiness for shipment, but at least 1% of the invoice amount per month.

7. Complaints
We can only accept complaints if they are made within one week of receiving the shipment. If complaints or notices of defects are not submitted in a timely manner, the delivery is considered approved. If notification is received in a timely manner, we are only obligated to provide a replacement or warranty service. Replaced parts become the property of the supplier. The buyer's right to assert claims arising from defects expires in all cases 24 months from the date of timely notification of the defect, but no earlier than the expiration of the warranty period.

8. Installation costs
Installation costs will be billed separately. Any necessary tools and assistance must be provided to our installers free of charge. We can only provide an approximate cost estimate.

9. Garantie
We provide a 24-month warranty for our devices, covering all repairs required due to material or manufacturing defects and replacing defective parts free of charge. We are not liable for repairs carried out independently. Wear parts and parts subject to premature wear due to their material composition are not covered by the warranty. Likewise, we are not liable for damage caused by faulty or improper handling and/or unsuitable operating materials. Liability is contingent upon the customer fulfilling their contractual obligations, particularly the agreed payment terms.

10. Place of fulfillment
The place of performance for delivery and payment is Singen/Htw.

11. jurisdiction
District Court Singen/Htw.

12. Retention of Title
Ownership of the delivered goods shall only pass to the buyer upon receipt of all payments or after all bills of exchange have been honored and all incidental expenses have been settled, regardless of whether the delivered equipment is permanently installed or not. Until then, the buyer shall insure the goods against fire, water, and other damage. The buyer may neither pledge nor assign the delivered goods as security. In the event of attachment or seizure by third parties, the buyer shall notify the supplier immediately. In the event of a breach of contract by the buyer, particularly in the case of default of payment, the supplier shall be entitled to reclaim the goods after issuing a reminder, and the buyer shall be obligated to return them. The assertion of the retention of title and the attachment of the delivered goods by the supplier shall not be deemed a withdrawal from the contract.